E-commerce Retail Assistant

2 months ago

Brentford, Greater London, United Kingdom Firmdale Hotels Full time
About the Role

We are seeking a highly skilled E-commerce Retail Assistant to join our team at Firmdale Hotels. As an E-commerce Retail Assistant, you will play a crucial role in ensuring the smooth operation of our online store, providing exceptional customer service, and maintaining accurate inventory levels.

Key Responsibilities
  • Customer Service: Act as the primary point of contact for online customers, responding to inquiries, resolving complaints, and processing orders in a timely and efficient manner.
  • Product Knowledge: Develop in-depth knowledge of our products to provide accurate information to customers and inform your customer service interactions.
  • Online Shop Management: Assist in the editing and uploading of product photographs and descriptions to our e-commerce platform, as well as removing discontinued or out-of-stock items in a timely manner.
  • Inventory Management: Assist with rolling stock checks, stocktakes, and unpacking and processing daily deliveries. Process returns and write-offs in liaison with the Head of Retail, and assist with exit strategies for slow-moving and discontinued stock.
  • Security and Maintenance: Maintain a high level of awareness and alertness to minimize potential stock loss, and report any safety hazards or risk factors to the Head of Retail.
  • General Duties: Fulfill any other role duties as directed by the Head of Retail.
What You Will Learn
  • Calculating margins and retail calculations
  • Retail performance measures and inventory management
  • Managing stock inventory and contracts
  • Product development and online development
  • Inventory and ordering systems
What We Offer
  • Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access
  • Generous 30% discount at our restaurants and bars
  • Complimentary meals and provided uniform
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Increased holiday allowance based on length of service
  • Flexible scheduling without split shifts
  • Season ticket loan for convenient commuting
  • Referral bonus scheme for recommending top talent
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service rewards
  • Exclusive discounts at Design Hotels and charitable volunteering opportunities
  • Staff sales, spa discounts, and product perks
About Firmdale Hotels

Firmdale Hotels is an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades, including:

  • Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
  • Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024.
  • Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel.
  • Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.
  • Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018.
  • Group Hotel of the Year recognition at the Cateys in 2018.

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