E-commerce Retail Assistant

4 weeks ago

Brentford, Greater London, United Kingdom Firmdale Hotels Full time
About the Role

We are seeking a highly motivated and detail-oriented E-commerce Retail Assistant to join our successful team in Brentford. As a key member of the Shop Kit Kemp Team, you will be responsible for the efficient fulfilment of shop orders, providing exceptional customer service, and performing light administrative duties.

Key Responsibilities
  • Customer Service: Act as the primary point of contact for online customers, responding to phone and email enquiries, resolving complaints, and processing orders in a timely manner.
  • Product Knowledge: Develop in-depth knowledge of Shop Kit Kemp products to inform customer service and provide information to online customers.
  • Online Shop: Assist in editing and uploading product photographs and descriptions to the ecommerce platform, and remove discontinued or out-of-stock items in a timely manner.
  • Stock Control: Assist with stock checks and stocktake, process daily deliveries, and maintain organized storage areas.
  • Security and Maintenance: Minimize potential stock loss by maintaining a high level of awareness and alertness, and report safety hazards and risk factors to the Head of Retail.
  • General: Perform other role duties as directed by the Head of Retail.
What You Will Learn
  • Calculating margins and retail calculations
  • Managing stock inventory and contracts
  • Product development and online development
  • Inventory and ordering systems
What We Offer
  • Access to Wagestream financial wellbeing app
  • Generous 30% discount at our restaurants and bars
  • Complimentary meals and provided uniform
  • Flexible scheduling and season ticket loan
  • Ongoing training and professional development
About Firmdale Hotels

Firmdale Hotels is an internationally acclaimed group with 11 luxurious hotels and 8 bars and restaurants in London and New York. We are dedicated to excellence and have received numerous awards and accolades, including two prestigious AA rosettes and recognition as one of the Top Hotels in London by Conde Nast Traveller.

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