E-commerce Sales Associate

4 weeks ago

Brentford, Greater London, United Kingdom Firmdale Hotels Full time

Firmdale Hotels - E-commerce Sales Associate

An exciting opportunity is available for a candidate with a background in retail and online commerce to join our esteemed team. As an E-commerce Sales Associate at Firmdale Hotels, you will be an integral part of the ShopKit Kemp Team, responsible for processing shop orders, delivering outstanding customer service, and assisting with various administrative tasks. To thrive in this position, you should demonstrate exceptional attention to detail, strong organizational skills, and effective communication capabilities.

At Firmdale Hotels, we encourage enthusiasm and proactive thinking, allowing you to contribute meaningfully and share your innovative ideas.

This full-time role, operating Monday to Friday, offers the chance to gain invaluable experience across different facets of retail, procurement, and business growth.

Key Responsibilities Include:

  • Customer Engagement - Address online customer inquiries, manage order processing, and resolve issues efficiently.
  • Product Expertise - Acquire comprehensive knowledge of Firmdale Hotels' offerings to provide exceptional customer support.
  • E-commerce Management - Assist in overseeing product listings on the online sales platform.
  • Inventory Oversight - Aid in stock management activities and ensure organized storage solutions.
  • Safety and Maintenance - Safeguard products and report any potential safety concerns.
  • Additional Duties - Perform other responsibilities as directed by the Head of Retail.

What We Provide:

  • Access to the Wagestream financial wellbeing app for discounts and early wage access
  • Generous discounts at our dining establishments
  • Complimentary meals and work attire
  • Dry cleaning services for uniforms
  • Increased vacation allowance based on tenure
  • Flexible scheduling without split shifts
  • Season ticket loans for commuting
  • Continuous training and professional development opportunities
  • Regular social gatherings, team-building activities, and fitness sessions
  • Exclusive discounts and rewards

Join Firmdale Hotels, a globally recognized group known for its luxurious accommodations and dining venues. Our dedication to excellence has garnered us numerous accolades within the hospitality sector.

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