Graduate Technical Product Specialist

6 days ago

Knutsford, Cheshire East, United Kingdom 83zero Full time
About the Role

We are seeking a highly skilled and motivated Technical Product Specialist to join our team at 83zero. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Collaborate with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
  • Investigate bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
  • Liaise with technical product managers to help prioritize software development work, championing the customer's perspective.
  • Get hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines).
  • Make the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
Requirements
  • A degree in either Computer Science, Science, or Mathematics.
  • Excellent communication skills, both written and oral, with the ability to communicate complex technical concepts with precision.
  • Strong problem-solving skills, with the ability to pursue open-ended investigations into obscure problems and carry out your own research to obtain relevant knowledge.
  • A passion for technology and a fast learner able to absorb information about a very broad range of technical topics and apply knowledge to new tasks as they arise.
  • An instinctively helpful person who takes pleasure in solving other people's problems, with a positive, can-do outlook and a willingness to go the extra mile to delight customers beyond their expectations.
What We Offer
  • Excellent salaries above the normal market level, determined based on individual skills and contribution.
  • Share options.
  • 8% employer pension contribution.
  • Life assurance: 4x salary.
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
  • Private medical insurance (Bupa).
  • 25 days holiday plus public holidays.
  • Car Scheme/Bike Scheme.
  • Continuous personal development.
  • Gym access.
  • Free lunch by our own lovely chefs, social events, and much more.

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