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Sales and Service Advisor

2 months ago

Birchwood, United Kingdom Nationwide Platforms Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service while identifying opportunities to upsell and enhance the customer experience.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, ensuring a positive and polite experience.
  • Manage the lifecycle of customer orders, including proactive communication, delivery, and collection.
  • Utilize a consultative approach to close quotes and orders, recommending suitable products and services based on customer needs.
  • Generate and follow up on open quotations and orders, ensuring accurate data capture and adherence to company quality standards.
  • Closing sales through persuasive techniques and identifying upselling and cross-selling opportunities.
  • Troubleshoot customer queries and complaints, providing timely and effective solutions.
  • Ensure a positive customer experience, meeting and exceeding brand expectations.
  • Meet or exceed personal and team key performance metrics and targets.
  • Maintain in-depth product knowledge to provide customers with accurate information.
  • Behave in a respectful and professional manner, reinforcing the business reputation and brand.
  • Build strong relationships with internal stakeholders, customers, and external partners.
  • Maintain internal health and safety and corporate governance standards.
Requirements
  • A proven track record of target achievement in an internal sales and customer service-driven role.
  • Passionate and willing to go the extra mile to deliver a good job, with a 'can-do' attitude.
  • Innovative, willing to think outside the box to meet customer needs.
  • Ability to conduct customer needs analysis using different questioning and listening techniques.
  • Excellent sales negotiation skills, with the ability to recognize buying signals and close sales.
  • Ensure a positive and polite customer experience, recognizing our commitment to putting customers first.
  • Able to balance a customer-oriented and results-driven approach.
  • Focused on quality and accuracy of data captured.
  • Excellent telephone manner, with the ability to remain calm under pressure.
  • Builds rapport with customers and internal stakeholders in a professional manner.
  • Ability to establish credibility, act decisively, but recognize and support preferences and priorities of the customer.
  • Proactive, high-energy team player, with the ability to work closely with colleagues at all levels.
  • Strong verbal and written communication skills.
  • Confident with technology, with working knowledge of MS Office applications, including MS Word and Excel.
About Nationwide Platforms

Nationwide Platforms is the market-leading powered access rental company in the UK, providing a fleet of over 15,500 machines with working heights from 3m to 90m. With a depot network spanning 38 depots, we provide our customers with leading safe access solutions for working at height. We also have the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.

Nationwide Platforms is part of Loxam, Europe's largest equipment rental company operating in 30 countries.