Senior Case Manager

5 hours ago


London, Greater London, United Kingdom Voxconsultants Full time
Job Summary

Voxconsultants is seeking a highly skilled Senior Complaints and Reviewing Officer to join our team. As a key member of our organization, you will be responsible for providing dedicated case management for complex cases, ensuring timely resolutions and compliance with regulatory requirements.

Key Responsibilities
  1. Case Management: Provide expert case management for complex cases, ensuring a clear audit of steps taken and monitoring delivery of resolutions.
  2. Complaint Response: Draft high-quality responses for Stage 2 complaints, working closely with directors to meet statutory timelines.
  3. Investigation and Response: Lead on investigating and responding to complex cases, including Stage 2 complaints, high-profile ME's, and ombudsman cases.
  4. Performance Monitoring: Support the Council to meet performance targets and regulatory requirements through proactive monitoring and reporting on performance and compliance with the Housing Ombudsman Code.
Requirements
  1. Experience: Proven experience in composing thorough and professional complaint responses.
  2. Industry Knowledge: Experience working in councils or housing associations.
Contract Details
  1. Contract Length: Initial 6 to 12 month ongoing contract with the opportunity to extend.
  2. Pay and Benefits: PAYE via Umbrella.
  3. Working Hours: Monday to Friday, 9am to 5pm.


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