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Senior Case Manager

2 months ago

London, Greater London, United Kingdom Voxconsultants Full time
Responsibilities

As a Senior Complaints and Reviewing Officer at Voxconsultants, you will be responsible for providing dedicated case management for adhoc complex cases, ensuring a clear audit of steps being taken and monitoring the delivery of resolutions.

Key responsibilities include:

* Drafting high-quality responses for Stage 2 complaints and working with respective directors to meet statutory timelines.

* Leading on investigating and responding to complex cases, including Stage 2 complaints, high-profile ME's and ombudsman cases.

* Supporting the Council to meet performance targets and regulatory requirements through proactively monitoring and reporting on performance and compliance with the Housing Ombudsman Code.

Requirements

* Experience in composing thorough and professional complaint responses.

* Experience working in councils or housing associations.

Contract

* Initial 6 to 12 month ongoing contract with the opportunity to extend.

* PAYE via Umbrella.

* Monday to Friday 9am to 5pm.