Business Operations Assistant Manager

3 weeks ago


City of Westminster, Greater London, United Kingdom Charlotte Tilbury Full time

Assistant Business Manager Overview

Full-time Position

At Charlotte Tilbury, we recognize the transformative power of beauty. With over 25 years of experience in the makeup industry, our founder has crafted a curated collection of skincare, makeup, and fragrance that embodies the essence of beauty. Our mission is to empower individuals to embrace their unique beauty, and we are committed to fostering a diverse and inclusive workforce that reflects the communities we serve.

Role Responsibilities

The Assistant Business Manager serves as a key representative of the Charlotte Tilbury brand, embodying our core values. You will be driven to achieve and surpass performance goals, inspiring your team to excel through motivation and leadership. Customer satisfaction will be at the heart of your approach, as you continuously seek innovative ways to enhance the customer experience. Collaborating closely with your Business Manager, you will ensure smooth daily operations.

Key Responsibilities

Achieve financial objectives by meeting and exceeding sales targets and performance metrics. Assist the Business Manager in setting sales goals for individuals and the team, communicating these objectives effectively. Exhibit entrepreneurial spirit by demonstrating expertise in retail artistry and a genuine passion for the company's success. Lead by example to foster exceptional customer service and create memorable customer experiences. Provide coaching and constructive feedback to the team to uphold Charlotte Tilbury's standards in service and artistry. Extend outstanding customer service beyond the store environment, enhancing the customer database for marketing initiatives. Develop and implement individual and team growth plans, conducting regular performance reviews that promote open dialogue and coaching. Cultivate a positive team culture through regular meetings and a collaborative management approach, recognizing and celebrating achievements. Propose innovative plans and events to drive commercial success. Maintain high standards of visual merchandising, cleanliness, and hygiene. Exemplify grooming standards, inspiring your team to present their best selves.

Employee Benefits

Comprehensive induction program – Charlotte's Magic Academy, providing essential training for delivering exceptional customer experiences. Structured career development opportunities with guidance from industry experts to help you achieve your professional goals. Exclusive access to product launches and a complete Charlotte Tilbury look upon completion of training. Access to Tilbury Treats, our rewards platform offering discounts on various services and experiences. Additional benefits including life assurance, time off for birthdays, team incentives, and more.

At Charlotte Tilbury, we are dedicated to empowering individuals to embrace their beauty. We believe in the strength of diversity and inclusivity within our workforce, which enables us to better serve our customers and communities.



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