Business Operations Assistant Manager

3 weeks ago

City of Westminster, Greater London, United Kingdom Charlotte Tilbury Full time

Assistant Business Manager Role Overview

Full-time Position

At Charlotte Tilbury, we recognize the transformative power of beauty. With a legacy of over 25 years in the makeup industry, we have curated a collection of skincare, makeup, and fragrance that embodies our founder's expertise. Our mission is to empower individuals to embrace their beauty, fostering a diverse and inclusive environment that reflects our commitment to our communities and workforce.

Key Responsibilities

The Assistant Business Manager serves as a vital representative of the Charlotte Tilbury brand, embodying our core values. You will be driven to surpass objectives, inspiring exceptional team performance through motivation and engagement. Your leadership will prioritize customer satisfaction, consistently seeking innovative approaches to enhance the customer experience. Collaborating closely with the Business Manager, you will ensure smooth daily operations.

Primary Duties

  • Achieve and exceed financial goals and key performance indicators within the store.
  • Assist the Business Manager in setting individual and team sales targets, communicating these objectives to the Retail Artists.
  • Exhibit an entrepreneurial mindset, demonstrating expertise in retail artistry and a genuine passion for the Company's success.
  • Lead by example to foster outstanding customer service and create memorable customer experiences.
  • Provide coaching and constructive feedback to the team, ensuring adherence to Charlotte Tilbury's standards in service and artistry.
  • Extend exceptional customer service beyond the store environment, enhancing the customer database for marketing initiatives.
  • Develop and implement individual and team growth plans, conducting regular reviews that promote open feedback and coaching.
  • Cultivate a positive team culture through regular meetings and a collaborative management approach, recognizing and celebrating achievements.
  • Propose innovative plans and events to drive commercial success.
  • Maintain high standards of visual merchandising, cleanliness, and hygiene.
  • Exemplify grooming standards, inspiring your team to present their best selves.

Employee Benefits

  • Comprehensive induction program – Charlotte's Magic Academy, providing essential training for delivering exceptional customer experiences.
  • Structured career development opportunities with support from industry experts to explore your potential and career aspirations.
  • Exclusive access to product launches and a complete Charlotte Tilbury look upon completing the Magic Academy.
  • Access to Tilbury Treats, our rewards platform offering discounts on various services and products.
  • Additional benefits including life assurance, birthday leave, team incentives, and more.

At Charlotte Tilbury, we are dedicated to empowering individuals to express their beauty. We celebrate diversity and inclusion, ensuring our workforce reflects the communities we serve.

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