Business Operations Assistant Manager

3 weeks ago

City of Westminster, Greater London, United Kingdom Charlotte Tilbury Full time

Assistant Business Manager Role Overview

Employment Type: Full Time

At Charlotte Tilbury, we recognize the transformative power of beauty. With over 25 years of experience in the makeup industry, our founder has crafted a curated collection of skincare, makeup, and fragrance products that embody her expertise. Our mission is to empower individuals to embrace their beauty, and we are committed to fostering a diverse and inclusive workforce that reflects the communities we serve.

Position Summary

The Assistant Business Manager serves as a vital representative of the Charlotte Tilbury brand, embodying our core values. You will be driven to surpass targets and inspire your team to achieve outstanding performance through motivation and support. Your leadership will prioritize customer satisfaction, consistently seeking innovative ways to enhance the customer experience. You will work closely with the Business Manager to ensure smooth daily operations.

Key Responsibilities

  • Achieve and exceed financial objectives and key performance indicators within the store.
  • Assist the Business Manager in setting individual and team sales goals, effectively communicating these objectives to the Retail Artists.
  • Exhibit an entrepreneurial mindset, demonstrating a deep understanding and passion for the brand's performance.
  • Lead by example to foster exceptional customer service and create memorable customer experiences.
  • Provide coaching and constructive feedback to team members to uphold Charlotte Tilbury's standards in service and artistry.
  • Seize opportunities to extend outstanding customer service beyond the store, enhancing the customer database for marketing initiatives.
  • Develop and implement individual and team growth plans, facilitating regular feedback and coaching sessions.
  • Promote a positive and collaborative team environment through regular meetings and recognition of achievements.
  • Propose innovative plans and events to drive commercial success.
  • Maintain high standards of visual merchandising, cleanliness, and hygiene.
  • Uphold impeccable grooming standards, inspiring your team to present their best selves.

Benefits

  • Comprehensive induction program – Charlotte's Magic Academy, focusing on all aspects of the role to ensure success in delivering exceptional customer experiences.
  • Structured career development opportunities with support from industry experts to help you achieve your professional goals.
  • Exclusive access to product launches before they are available to the public, along with a complete Charlotte Tilbury look upon completing the induction program.
  • Access to our rewards platform, Tilbury Treats, offering discounts on various services and products.
  • Additional benefits including life assurance, time off for birthdays, team sales incentives, and more.

At Charlotte Tilbury, we are dedicated to empowering individuals to express their beauty. We embrace diversity and inclusion in our hiring practices, ensuring that our workforce reflects the richness of our communities.

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