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Senior Operations Manager

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City of Westminster, Greater London, United Kingdom Amazon TA Full time
About the Role

We are seeking an experienced Senior Program Manager to join our Sortation Centre Solutions team in Europe, Middle East, and Africa (EMEA). As a key member of our operations network, you will be responsible for managing the Sortation Solutions team and ensuring the efficient and effective provision of security services and asset protection across the EMEA Sortation Centre environment.

Key Responsibilities
  • Support the Security and Loss Prevention team in developing, maintaining, and continuously improving risk-based security projects and programs specific to Sortation Operations within EMEA.
  • Develop and implement comprehensive security projects and programs aligned with organizational goals.
  • Identify, assess, prioritize risks, and develop risk mitigation strategies.
  • Develop strategic goals as well as roadmaps and drive strategic initiatives.
  • Engage senior management from across EMEA to build a culture of security awareness, ensure a positive working relationship, understand opportunities to support, and share successful programs and lessons learned with global teams.
Requirements
  • A relevant degree or degree equivalent (e.g., business, project management, criminal justice, security management).
  • Relevant experience in industry practice including leading project and programs to reduce risk within operational processes.
  • Relevant experience managing a team dispersed across a geographical area as well as development, hiring, and performance management.
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, particularly Excel (e.g., pivot tables, formula creation).
  • Advanced proficiency in written and verbal English.
Preferred Qualifications
  • A relevant advanced degree or degree equivalent (e.g., business, criminal justice, security management).
  • Relevant industry certification (e.g., ASIS Certified Protection Professional (CPP), Diploma for Certified Security Management Professionals (CSMP)).
  • Project management certification (e.g., Project Management Professional (PMP), PRINCE2, Lean Six Sigma – Black Belt).
  • Relevant experience in project management and delivery.
  • Upper intermediate proficiency in a second European language.