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Customer Service Coordinator

2 months ago

Southwater Street, United Kingdom Assurity Consulting Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Assurity Consulting Ltd. As a key member of our operations team, you will play a crucial role in supporting our consultants and delivering exceptional customer service.

Key Responsibilities
  • Provide administrative support to our consultants, including coordinating meetings, preparing documents, and managing customer relationships.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist with commercial activities, including sales, contract management, and renewals.
  • Develop and maintain accurate records and reports using our Customer Relationship Management (CRM) system.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Experience in a customer-facing role, with a proven track record of delivering excellent customer service.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office, particularly Word and Excel.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary of £22,000-£25,000, depending on experience.
  • A comprehensive benefits package, including pension scheme, profit share, and private healthcare.
  • Opportunities for professional development and growth within the company.