Customer Team Leader

5 days ago

Southwater, United Kingdom Coop Full time

**Customer Team Leader**
- Location: 2-4 Fitzalan Road, Roffey, Horsham, RH13 6AA- Pay: £13.32 per hour- Contract: 25 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided-
- You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales._
- We’re looking for Customer Team Leaders to join our team at Co-op.- When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.- As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.- At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.**What you’ll do**
- Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

**This job would suit people who have**
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

**Why Co-op?**
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream
- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

**Building an inclusive workplace**-
- We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.- If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.- You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.- You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

  • Customer Service Administrator

    1 week ago

    Southwater, West Sussex, United Kingdom TricorBraun Full time

    Make our Customer Support team your best move ever We're looking for an experienced Customer Service Administrator to join our support team responsible for all incoming sales orders and relevant purchase orders.Why here?Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic jars, glass jars,...

  • Customer Service Administrator

    1 month ago

    Southwater, United Kingdom TricorBraun Full time

    Make our Customer Support team your best move ever We’re looking for an experienced Customer Service Administrator to join our support team responsible for all incoming sales orders and relevant purchase orders.Why here?Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic jars, glass jars,...

  • Customer Service Administrator

    4 weeks ago

    Southwater, United Kingdom TricorBraun Full time

    Make our Customer Support team your best move ever We’re looking for an experienced Customer Service Administrator to join our support team responsible for all incoming sales orders and relevant purchase orders.Why here?Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic jars, glass jars,...

  • Stores Team Leader

    2 weeks ago

    Southwater, United Kingdom Spellman High Voltage Electronics Full time

    About Us While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around...

  • Stores Team Leader

    4 weeks ago

    Southwater, United Kingdom Spellman High Voltage Electronics Full time

    About Us While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around...

  • Sales Team Manager

    2 weeks ago

    Southwater, West Sussex, United Kingdom The Midcounties Co-operative Full time

    About the role: *Please note this is a Hybrid role, we will consider applications from all locations* Are you passionate about delivering outstanding customer service and creating unforgettable travel experiences? Your COOP Travel, a member-led organisation committed to sustainability and excellence, is seeking a dynamic Virtual Travel Expert Manager to...

  • Investment Business Support Team Leader

    2 weeks ago

    Southwater, United Kingdom Telford and Wrekin Council Full time

    Job Introduction To provide overall management of the Inward Investment and Business Support delivery team. Responsible for the provision of a streamlined and joined up business support service to all existing and new businesses through Invest Telford, management of the Pride in Our High Street programme and Visit Telford Strategy and programme, engagement...

  • Sales Team Manager

    1 month ago

    Southwater, United Kingdom The Midcounties Co-operative Full time

    About the role: *Please note this is a Hybrid role, we will consider applications from all locations* Are you passionate about delivering outstanding customer service and creating unforgettable travel experiences? Your COOP Travel, a member-led organisation committed to sustainability and excellence, is seeking a dynamic Virtual Travel Expert...

  • Sales Team Manager

    4 weeks ago

    Southwater, United Kingdom The Midcounties Co-operative Full time

    About the role: *Please note this is a Hybrid role, we will consider applications from all locations* Are you passionate about delivering outstanding customer service and creating unforgettable travel experiences? Your COOP Travel, a member-led organisation committed to sustainability and excellence, is seeking a dynamic Virtual Travel Expert...

  • Investment Business Support Team Leader

    2 weeks ago

    Southwater, West Sussex, United Kingdom Telford and Wrekin Council Full time

    Job Introduction To provide overall management of the Inward Investment and Business Support delivery team. Responsible for the provision of a streamlined and joined up business support service to all existing and new businesses through Invest Telford, management of the Pride in Our High Street programme and Visit Telford Strategy and programme, engagement...

  • Customer Service Assistant

    3 weeks ago

    Southwater, United Kingdom Jewson Partnership Solutions Full time

    Are you based in the **Horsham/Southwater** area? Do you have a passion for working with people and enjoy a fast-paced and varied role? **Jewson Partnership Solutions (JPS)** specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities and **JPS Horsham **is on the hunt...

  • Customer Service Assistant

    2 weeks ago

    Southwater, West Sussex, United Kingdom Jewson Partnership Solutions Full time

    Are you based in the Horsham/Southwater area? Do you have a passion for working with people and enjoy a fast-paced and varied role?Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities and JPS Horsham is on the hunt for a Customer...

  • Office Administrator/customer Service

    2 weeks ago

    Southwater, United Kingdom B-9 Fire and Security Full time

    Responsibilities: - Answer and direct phone calls in a polite and professional manner - Perform data entry, generate and send invoices, maintain accurate records - Provide administrative support to the team. - Schedule appointments - Be able to work alone some days. - Liaise confidently with customers and suppliers with any queries. **Skills**: -...

  • Office Administrator/customer Service

    2 weeks ago

    Southwater, United Kingdom B-9 Fire and Security Full time

    Responsibilities: - Answer and direct phone calls in a polite and professional manner - Perform data entry and maintain accurate records - Provide administrative support to the team - Schedule appointments and manage calendars - Manage office supplies and inventory - Handle incoming and outgoing mail and packages **Skills**: - Excellent phone etiquette...

  • Operations Operative

    7 days ago

    Southwater, United Kingdom Neville and More Full time

    Make our Operations team your best move ever We’re looking for a detail-oriented Operations Operative to join our Warehouse team to ensure that customer orders are picked and dispatched according to the correct requirements. Why here? Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic...

  • Office Administrator/customer Service

    1 week ago

    Southwater, West Sussex, United Kingdom B-9 Fire and Security Full time

    Responsibilities: Answer and direct phone calls in a polite and professional manner Perform data entry and maintain accurate records Provide administrative support to the team Schedule appointments and manage calendars Manage office supplies and inventory Handle incoming and outgoing mail and packagesSkills: Excellent phone etiquette and customer service...

  • Logistics Administrator

    3 weeks ago

    Southwater, United Kingdom Neville and More Full time

    Make our Logistics team your best move ever We’re looking for a detail-oriented Logistic Administrator to join our to support sales growth. Why here? Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic jars, glass jars, aluminum bottles, aluminum jars, closures, dispensers, spray pumps, and...

  • Operations Operative

    2 weeks ago

    Southwater, West Sussex, United Kingdom Neville and More Full time

    Make our Operations team your best move everWe're looking for a detail-oriented Operations Operative to join our Warehouse team to ensure that customer orders are picked and dispatched according to the correct requirements.Why here?Neville & More is a division of TricorBraun and is focused on the supply of plastic bottles, glass bottles, plastic jars, glass...

  • Virtual Travel Expert Manager

    4 days ago

    Southwater, United Kingdom The Midcounties Co-operative Full time

    About the role: *Please note this is a Hybrid role, we will consider applications from all locations* Are you passionate about delivering outstanding customer service and creating unforgettable travel experiences? Your COOP Travel, a member-led organisation committed to sustainability and excellence, is seeking a dynamic Virtual Travel Expert...

  • Facilities Technician

    4 weeks ago

    Southwater, United Kingdom Spellman High Voltage Electronics Corporation Full time

    About UsSpellman High Voltage Electronics Corporation, a family owned business for over 75 years, takes pride in powering progress in health, security and quality of life. We are key partners with the world’s leading medical devices, semiconductor, scientific analytics and industrial systems manufacturers. When they want to push the limits of what’s...