Rural Trading Standards Team Leader

4 weeks ago

Exeter, Devon, United Kingdom Devon County Council Full time

INTERNAL ONLY (DCC, SCC, Torbay C and PCC)

Work Locations: Flexible/Hybrid Working with an Office base.

RURAL TEAM MANAGER - HEART OF THE SOUTH WEST TRADING STANDARDS SERVICE

The Heart of the South West Trading Standards Service presents an exciting opportunity for a Rural Team Manager to become a vital part of our Management Team.

This Service is collaboratively commissioned by multiple Local Authorities, making it one of the largest Trading Standards Services in the country.

Our coverage includes diverse coastlines, Dartmoor & Exmoor National Parks, and various areas of exceptional natural beauty. The vibrant city of Exeter, the historic port of Plymouth, the county town of Taunton, and the picturesque 'English Riviera' in Torbay are all within our operational area.

The Service engages in a wide array of regulatory and business support activities that are crucial for economic development, public safety, and consumer protection. We are committed to innovative service delivery, excellent customer service, and fostering a positive work environment.

As an intelligence-driven Service, we focus on supporting businesses while actively disrupting and prosecuting serious violations of trading standards legislation. When appropriate, we utilize the Proceeds of Crime Act to reclaim assets derived from criminal activities.

The Rural Team Manager will oversee the daily management of a team of Trading Standards Officers (TSOs) who perform various roles to support the Service's enforcement efforts in rural communities.

Key responsibilities include:

  • Managing and executing a schedule of visits to agricultural sites and critical control points, including markets, abattoirs, farms, feed mills, and docks.
  • Overseeing related projects such as Mental Health in Farming and Future Farm Resilience, leveraging officer skills and resources across the Service.
  • Addressing complaints and inquiries, delegating tasks to team members as necessary.
  • Collaborating closely with Business Support and Innovation Teams on project initiatives and networking.
  • Working in partnership with officers from other teams for additional support and resources.
  • Handling all relevant team investigations, both simple and complex, in collaboration with Regulatory Support Compliance and Investigations Teams.
  • Issuing Fixed Penalty Notices and Improvement Notices while developing relevant policies in conjunction with the Legal Process Manager and Legal Lead Officer.
  • Providing support for the advocacy efforts of the Service.

In collaboration with fellow Team Managers, you will mentor, motivate, and develop Trainee TSOs as well as TSOs with varying levels of expertise. You will support them in adapting to community needs, providing guidance and advice, and ensuring appropriate enforcement actions are taken, including prosecution when necessary. You will also focus on disruption methods as alternatives to prosecution where applicable and offer victim support when possible.

We are looking for a Team Manager who possesses the drive, creativity, and enthusiasm to lead this team; someone who can adopt an innovative approach to service delivery and is dedicated to continuous improvement.

The ideal candidate will be an experienced investigator capable of managing a comprehensive range of trading standards investigations. Advocacy experience in court is advantageous, but we are committed to providing training and development opportunities.

A current understanding of rural issues and farming practices is beneficial, as you will need to handle complex and sensitive animal welfare cases with compassion and consistency to achieve positive outcomes.

The Heart of the South West Trading Standards Service offers flexible/hybrid working arrangements to meet service needs, allowing for a combination of home and office work.

There is an expectation of attending certain meetings and events in person, and due to the extensive geographical area we cover, some travel will be necessary.

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