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Rural Trading Standards Team Leader

3 months ago

Exeter, Devon, United Kingdom Devon County Council Full time

INTERNAL ONLY (DCC, SCC, Torbay C and PCC)

Work Locations: Flexible/Hybrid Working with an Office base at various locations.

RURAL TEAM MANAGER - HEART OF THE SOUTH WEST TRADING STANDARDS SERVICE

The Heart of the South West Trading Standards Service presents an exceptional opportunity for a Rural Team Manager to become a vital part of our Management Team.

This Service is collaboratively commissioned by Devon, Plymouth, Somerset, and Torbay Local Authorities, making it one of the largest Trading Standards Services in the UK.

Our jurisdiction encompasses two coastlines, Dartmoor & Exmoor National Parks, and numerous areas of remarkable natural beauty. Key locations within our area include the historic city of Exeter, the port of Plymouth, the county town of Taunton, and the picturesque 'English Riviera' in Torbay.

The Service engages in a diverse array of regulatory and business support activities that are crucial for economic development, public safety, and consumer protection. We are committed to innovation in our service delivery, ensuring excellent customer service and a rewarding workplace.

As an intelligence-driven Service, we focus on supporting businesses while actively disrupting and prosecuting serious criminal activities related to trading standards legislation. When appropriate, we utilize the Proceeds of Crime Act to reclaim assets derived from illegal activities.

The Rural Team Manager will oversee daily operations and provide line management for a team of Trading Standards Officers (TSOs) engaged in various roles that support the Service's enforcement efforts in rural communities.

Key responsibilities include:

  • Overseeing and executing a schedule of inspections at agricultural sites and critical control points, including markets, abattoirs, farms, feed mills, and docks.
  • Managing related projects such as Mental Health in Farming and Future Farm Resilience, leveraging officer skills and resources across the Service.
  • Addressing complaints and inquiries, assigning them to team members as necessary.
  • Collaborating closely with Business Support and Innovation Teams on project initiatives and networking opportunities.
  • Coordinating with officers from other teams for additional support and resources.
  • Handling all relevant team investigations, both simple and complex, in partnership with Regulatory Support Compliance and Investigations Teams for necessary assistance.
  • Issuing Fixed Penalty Notices and Improvement Notices, while developing relevant policies in collaboration with the Legal Process Manager and Legal Lead Officer.
  • Being prepared to support the advocacy efforts of the Service.

In collaboration with fellow Team Managers, you will mentor, motivate, and develop Trainee TSOs and TSOs with varying levels of expertise. This includes fostering adaptability and community engagement to provide guidance and advice, enforcing regulations, and offering victim support when possible.

We are looking for a Team Manager who possesses the drive, creativity, and enthusiasm to lead this team; someone who can adopt an innovative approach to service delivery and is dedicated to continuous improvement.

The ideal candidate will be an experienced investigator capable of managing a comprehensive range of trading standards investigations. Advocacy experience in court is beneficial, but we are committed to providing training and development opportunities.

A solid understanding of rural issues and farming practices is advantageous, as you will be required to handle complex and sensitive animal welfare cases, where empathy and consistency are essential for achieving positive outcomes.

The successful candidate will be subject to NPPV Police vetting.

The Heart of the South West Trading Standards Service offers flexible/hybrid working arrangements to meet service needs, allowing for a combination of home and office work within agreed flexible hours.

While remote work is encouraged, attendance at some meetings and events in person is expected, and travel across a large geographical area may be necessary.