Accommodation Team Leader
2 months ago
Job Summary
We are seeking a highly skilled and experienced Team Leader to join our team at Workonblockchain. As a Team Leader, you will be responsible for leading a small team of customer-facing staff to deliver exceptional customer experience and drive commercial success.
Key Responsibilities
- Team Management: Lead and manage a small team of customer-facing staff to ensure high standards are met and excellent customer service is delivered.
- Customer Experience: Participate in the customer experience on the shop floor, ensuring a seamless and smooth experience for customers.
- Commercial Success: Collaborate with the Cluster Manager to drive commercial success and foster a customer-centric culture.
- Team Development: Support in managing the resources, retention, and performance of the team, addressing under-performance quickly.
Requirements
- Charming, authentic, and uniquely you, with previous customer service experience from a retail or premium environment.
- Demonstrable love of interior design/textiles, home trends, or previous experience in a design-led environment.
- Some supervisory or team-leading experience.
- Proven ability to deliver strong commercial results, including personal sales targets.
- Experience in coaching, mentoring, or training others.
- Reasonably tech-savvy with a working knowledge of standard Microsoft packages.
Benefits
We offer a competitive salary, uncapped commission, and various benefits, including training opportunities, holiday flexibility, staff discounts, and wellbeing support.
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