Senior Retail Fragrance Specialist

4 weeks ago

Cardiff, Cardiff, United Kingdom Jo Malone London Full time
Jo Malone London - Senior Stylist Overview

Jo Malone London is a distinguished British fragrance brand celebrated for its elegantly crafted scents that feature unexpected ingredients and unique nuances. Beyond its renowned colognes, the brand offers luxurious fragrances for bath, body, and home, embodying a distinctive yet understated essence. Perfect for individual use or artfully layered through Fragrance CombiningTM, Jo Malone London is synonymous with thoughtful gifting, presented in our iconic cream and black packaging, elegantly tied with grosgrain ribbon.

If you are a motivated self-starter seeking a rewarding career in the Retail Beauty sector, this opportunity may be ideal for you. As a highly skilled Senior Sales Advisor, you will merge your enthusiasm for fragrance and gifting to provide each customer with a memorable and enlightening in-store experience that educates, inspires, and delights. You will also be aware of the team's individual sales and service objectives, assisting them in reaching their targets through guidance, support, and encouragement.

In this position, you will be the ultimate host, welcoming visitors from around the world and showcasing The World of Jo Malone LondonTM to our customers, global colleagues, and corporate clients. Creativity is at the heart of our daily operations, from the signature Hand and Arm massage to hosting wedding consultations that help capture some of life’s most cherished moments.

Collaboration is key as you work within a high-performing team to create, organize, and execute in-store events, ensuring that the store consistently meets our high standards of visual merchandising, setting us apart from competitors.

Compensation and Benefits

  • Competitive salary within the industry
  • Eligibility for commission scheme
  • Annual Leave & Family Leave
  • Product discount and monthly credit allowance for staff purchases
  • Mental Health Wellbeing Initiatives, including Unmind App and Employee Assistance Programme
  • Benefits platform offering exclusive discounts and offers
  • Work-Life Connections through Employee Assistance Programme
  • Comprehensive Training & Development opportunities

Diversity & Inclusion Statement

The Estée Lauder Companies aspire to be the most inclusive and diverse beauty company globally, aiming to be the employer of choice for diverse talent and the preferred brand for our worldwide consumers. We prioritize our people, valuing and caring for our employees, communities, and consumers. With a consumer base spanning approximately 150 countries and territories, and 70 languages spoken at the point of sale in the UK & Ireland, it is vital to maintain a diverse workforce that understands local relevance and the evolving beauty needs of our global clientele.

Qualifications

You will possess:

  • Previous retail experience with a proven track record of achieving and/or leading a team to meet sales and customer service goals
  • A passion and energy for delivering inspirational, authentic, and personalized customer service
  • An approachable demeanor with a positive, 'can-do' attitude
  • Confidence in engaging with customers to understand their needs and provide tailored solutions
  • Flexible availability across various days and hours, promoting a healthy work-life balance
  • Proof of eligibility to live and work in the country

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