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Retail Experience Manager

2 months ago

Cardiff, Cardiff, United Kingdom Jo Malone London Full time

About the Role

We are seeking a highly skilled and passionate Senior Stylist to join our team at Jo Malone London. As a Senior Stylist, you will be responsible for providing exceptional customer service and creating a unique and inspirational in-store experience for our customers.

Key Responsibilities

  • Combine your passion for fragrance and gifting to ensure each customer has a personalized and memorable experience.
  • Understand the individual sales and service goals of the team and help them achieve their targets by providing guidance and support.
  • Host events and create visual merchandising displays to showcase our products and create a engaging store environment.
  • Work collaboratively with the team to achieve high standards of customer service and sales performance.

What We Offer

  • Competitive industry salary and commission scheme eligibility.
  • Annual Leave and Family Leave.
  • Product discount and Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training and development offering.

Requirements

  • Previous retail experience with a proven track record of achieving and/or leading a team to achieve sales and customer service targets.
  • A passion and energy to provide inspirational, authentic and personalized customer service.
  • An approachable, friendly and 'can-do' attitude.
  • Confidence in speaking to customers and understanding their needs to best cater to them.
  • Flexible availability across days/hours.
  • Proof of right to live and work in the country.