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Administrative Support Officer
2 months ago
We are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.
Key Responsibilities- Provide daily administrative support to the service area, including maintaining records, minute-taking, data inputting, and reception duties.
- Arrange meetings and events on behalf of the service, making bookings as necessary and ensuring all equipment and documentation is available.
- Respond to telephone, email, and written queries on behalf of the service area, including call handling as agreed with the line manager.
- Produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed.
- Maintain accurate and timely electronic and hard copy information training logs using organisational systems as directed.
- Support operational staff to access management information; electronic and hard copy.
- Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.
- Collect, collate, and prepare information for service area users with support of line manager.
- Provide support to customer and visitor reception areas, acting as the first point of enquiry and signposting individuals to relevant information/service.
- Support the management team to ensure that internal and external communication systems are in place.
- Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within the level of role or escalated appropriately, supporting junior staff where necessary.
- Maximise the use of electronic systems to enable effective management of the service area, such as Microsoft Office and patient record systems.
- Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
- Be proactive and contribute ideas for improvement in the way the service is delivered.
- Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.
- Ensure that all office support services, post, filing, photo copying, are delivered in a timely manner.
- Promote the image of the department, checking that notices and leaflets are up to date and well presented.
- Financial management: process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager.
- Support the line manager with banking and remittance service (including petty cash).
- Monitor stock stationery and order supplies and equipment as required within the business area.
Livewell Southwest is an independent, award-winning social enterprise providing integrated health and social care services for people across Plymouth, South Hams, and West Devon, as well as some specialist services for people living in parts of Devon and Cornwall. With teams in community hospitals, GP practices, sports centres, health and wellbeing hubs.
We are committed to involving the people we care for, families, and carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place, and at the right time. By putting people at the centre of what we do, we ensure to support people to lead healthy, independent lives and be the very best at helping people to live well.
We value our employees, making an investment in their development a priority. We offer:
- Protected CPD time for registered staff
- Various development pathways and ongoing regular training packages for all staff
- Leadership and mentoring programmes
- Access and funding for training, including Care Certificate, Assistant Practitioners Course, and Scholarship Into Nurse Training
- A Robust Preceptorship
- A bespoke induction programme
- Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
