Outpatient Access Operations Supervisor

3 weeks ago


Walsall, Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

Job Overview

The successful candidate will oversee the management of diverse scheduling operations for a centralized service, collaborating effectively with various departments to ensure that national objectives and departmental performance indicators are consistently achieved.

This role involves actively participating in the ongoing assessment and enhancement of all administrative frameworks, processes, and related policies to facilitate continuous improvement and development.

The individual in this position will execute their responsibilities in a manner that positively influences the organization of work, supporting the organization in its commitment to excellence by fostering equal opportunities, fairness, quality, and inclusion through best practices, monitoring, training, and evaluation.

Key Responsibilities

- Lead the operational management of departmental systems, including recruitment and selection processes, and the administration of the staffing team.

- Oversee the daily management of personnel to ensure the efficient administrative operation of the service, addressing both systems and equipment needs to guarantee service delivery.

- Utilize initiative to ensure patient bookings align with local and national access targets.

- Collaborate within the Access Team to assist the Elective Access Manager in delivering a professional, efficient, and effective centralized booking service for various outpatient and inpatient schedules, ensuring that performance indicators are consistently met.

- Conduct daily assessments of booking utilization across divisions, ensuring compliance with organizational expectations and standards. Identify areas of underutilization and escalate issues as necessary. Maintain and update departmental reports.

- Conduct Individual Performance Development Reviews (IPDR) and one-on-one sessions within the Access Team.

About Walsall Healthcare NHS Trust

As the Team Leader for the Access Team, the successful applicant will be responsible for managing the team's duties and demands to ensure that local targets and performance indicators are met.

This position requires a flexible approach due to the frequent short-notice demands placed on the team, alongside the ability to proactively manage effectively while maintaining recruitment and staffing levels.

Job Responsibilities

- Ensure adequate staffing levels are sustained to facilitate continuous service delivery, enabling the completion of daily operations and the maintenance of performance indicators.

- Monitor and uphold booking utilization standards.

- Conduct Individual Performance Development Reviews (IPDRs).

- Refer to the complete job description for further details.

Person Specification

Qualifications

Essential

- Minimum of 2 GCSEs.

Experience

Essential

- Experience in customer care or an NHS administrative role.

Skills

Essential

- Proficiency in using IT applications.



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