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Customer Service Manager

2 months ago

Exeter, Devon, United Kingdom Alliance Automotive Group Full time
Customer Service Manager

About the Role:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Alliance Automotive Group. As a key member of our organization, you will be responsible for leading a team of customer service advisors and ensuring that every interaction reflects our commitment to excellence.

Key Responsibilities:

  • Lead and motivate a team of customer service advisors to consistently deliver exceptional service and meet company objectives.
  • Develop and implement processes to improve service quality, efficiency, and customer satisfaction.
  • Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions.
  • Provide expert support and guidance to team members on customer service-related queries and issues.
  • Collaborate with other departments to ensure seamless communication and alignment with company goals.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland. We are committed to delivering exceptional service and quality to our customers, and we are seeking a talented and dedicated individual to join our team.