Customer Service Representative

4 weeks ago


Exeter, Devon, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our Tenpin centres.

Your key responsibilities will include:

  • Providing outstanding customer service and ensuring that our customers have a great experience
  • Booking customers in at reception and being a point of contact for customer queries
  • Identifying sales opportunities and promoting our products and services
  • Hosting individuals and parties, ensuring that they have a fun and memorable experience
  • Keeping the centre clean and tidy, and preparing and serving food and drinks

You will work efficiently, show initiative, and be friendly. Exceptional customer service will be at the heart of your role, and you will need to be confident and comfortable when dealing with customers.

What We Offer

As a Customer Service Assistant with Tenpin Ltd, you will receive a range of benefits, including:

  • Tenpin Treats - retailer discounts, Smart Tech, and Best Doctors
  • Free bowling for family and friends
  • Free food when working 6 hours or more
  • Enhanced maternity, paternity, and adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for career development, Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.



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