Customer Service Leadership

3 weeks ago


Exeter, Devon, United Kingdom Alliance Automotive Group Full time

About the Role:

We're seeking a dynamic and driven Customer Service Manager to lead our team in Exeter. As a key member of our organization, you'll be responsible for delivering exceptional customer experiences and ensuring that every interaction reflects our commitment to excellence.

Responsibilities:

  • Lead and motivate the customer service team to consistently deliver exceptional service and meet company objectives.
  • Develop and implement strategies to improve customer satisfaction and service quality.
  • Manage and develop a team of customer service advisors, providing guidance and support to ensure they're equipped with the skills and motivation needed to excel.
  • Monitor and track team performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to ensure seamless communication and effective issue resolution.

Requirements:

  • Proven leadership experience in customer service management.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience with team development and coaching.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland.

We're committed to delivering exceptional customer service and building strong relationships with our customers and partners.



  • Exeter, Devon, United Kingdom Alliance Automotive Group Full time

    Customer Service Manager Role SummaryWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team in Exeter. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our service levels and KPIs are consistently met.Key Responsibilities:Lead and inspire...


  • Exeter, Devon, United Kingdom Sainsbury's Full time

    Job OverviewWe are seeking an experienced Retail Operations Supervisor to join our team at Sainsbury's. As a key member of our night shift team, you will be responsible for ensuring the smooth operation of our store during late-night hours.Key Responsibilities* Lead the overnight team and manage store operations during late-night hours* Collaborate with...


  • Exeter, Devon, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Representative at Tesco, you will be responsible for providing exceptional customer service, ensuring that every customer leaves the store with a positive experience. You will work closely with the store team to maintain a clean and organized store environment, and assist with receiving and processing stock deliveries.Key...


  • Exeter, Devon, United Kingdom Dunelm Full time

    Job Summary:As a Trading Team Leader at Dunelm, you will play a vital role in the leadership team in store. Your main focus will be on providing excellent customer service and ensuring that our products are merchandised to meet the needs of our customers. You will be responsible for key holding, rotas, cash handling, and hosting whole store team briefs....


  • Exeter, Devon, United Kingdom Vertu BMW Full time

    Aftersales Manager Role at Vertu BMW Motorrad ExeterWe are seeking an experienced Aftersales Manager to lead our team and contribute to the success of our Motor Retailer.Key Responsibilities:Oversee the aftersales service department, ensuring excellent customer satisfaction and loyaltyDevelop and implement strategies to increase sales and revenueCollaborate...


  • Exeter, Devon, United Kingdom BODYPOWER SPORTS LTD Full time

    About UsBodyPower Sports Ltd is a leading retailer in the fitness industry, and we are seeking an experienced Store Manager to lead our Exeter store.The successful candidate will be responsible for managing a team of sales staff and driving sales growth through effective leadership and customer service.Salary and BenefitsOur competitive salary package...


  • Exeter, Devon, United Kingdom Alliance Automotive Group Full time

    Customer Service Team LeadAbout the Role:We are seeking a highly skilled Customer Service Team Lead to join our team in Exeter. As a key member of our customer service team, you will be responsible for leading a team of customer service advisors to deliver exceptional service and meet company objectives.Key Responsibilities:Lead and motivate the customer...


  • Exeter, Devon, United Kingdom Costa Coffee Full time

    About Costa CoffeeAt Costa Coffee, we're passionate about inspiring people to love great coffee. Our team is dedicated to creating memorable moments for every customer, and we're looking for a Barista Leadership Expert to join our team.Job SummaryAs a Barista Leadership Expert, you'll have the opportunity to take on a leadership role, supporting your...


  • Exeter, Devon, United Kingdom Devon & Somerset Fire & Rescue Service Full time

    Job Opportunity:We are seeking a skilled Firefighter to take on a leadership role within our team.Key Responsibilities:Lead by example and demonstrate strong leadership skills.Ensure the team is equipped to respond to emergency situations.Collaborate with colleagues to achieve team goals.Meet the eligibility criteria outlined below.Eligibility Criteria:Be a...


  • Exeter, Devon, United Kingdom Devon & Somerset Fire & Rescue Service Full time

    Job Opportunity:We are seeking a skilled Firefighter to take on a leadership role within our team.Key Responsibilities:Lead a team of Firefighters in emergency response situations.Ensure the safety of team members and the public.Make tactical decisions during emergency responses.Collaborate with other emergency services.Requirements:Be a competent...


  • Exeter, Devon, United Kingdom The Estée Lauder Companies Inc. Full time

    Position Summary:We are seeking a highly effective and inspirational Store Manager to lead and develop a high-performing team of Sales Associates in a fast-paced retail environment. The ideal candidate should have a proven track record of achieving sales, customer service, and operational targets, as well as experience in business planning, coaching, and...


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Thrifty Car & Van Rental. As a key member of our customer service team, you will provide exceptional support to our customers, handling their queries and concerns with professionalism and courtesy.Responsibilities include:Providing outstanding...


  • Exeter, Devon, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Customer Service Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our guests.Key ResponsibilitiesProvide outstanding customer service and respond to...


  • Exeter, Devon, United Kingdom Mecca Bingo Full time

    We are seeking a Customer Service Ambassador to join our team at Mecca Bingo. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Provide outstanding customer service and support to our customersWork collaboratively with colleagues to...


  • Exeter, Devon, United Kingdom Alliance Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesAnswering inbound phone calls and emails from customersResponding to...


  • Exeter, Devon, United Kingdom NHS Full time

    Job DescriptionSalary: £60,000 - £80,000 per annum (dependent on experience)This is an exciting opportunity to join our team as a Clinical Leadership Specialist. As part of the NHS, we are committed to providing high-quality mental health services that prioritize patient care and well-being.About UsWe provide a range of specialist services, including...


  • Exeter, Devon, United Kingdom Alliance Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor in Exeter. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesAnswering...

  • Floor Manager

    3 weeks ago


    Exeter, Devon, United Kingdom River Island Full time

    About the RoleWe are seeking a skilled Floor Manager to join our Exeter retail store team. As a key member of our store leadership, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance.Key ResponsibilitiesLead and motivate a team of sales associates to achieve sales targets and...


  • Exeter, Devon, United Kingdom Wise Employment Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Wise Employment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...


  • Exeter, Devon, United Kingdom Alliance Automotive Group Full time

    Customer Service AdvisorWe are looking for a skilled Customer Service Advisor to join our team in Exeter. As a Customer Service Advisor, you will be responsible for providing exceptional customer service experience, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Answering inbound...