Customer Service Leadership
3 weeks ago
About the Role:
We're seeking a dynamic and driven Customer Service Manager to lead our team in Exeter. As a key member of our organization, you'll be responsible for delivering exceptional customer experiences and ensuring that every interaction reflects our commitment to excellence.
Responsibilities:
- Lead and motivate the customer service team to consistently deliver exceptional service and meet company objectives.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Manage and develop a team of customer service advisors, providing guidance and support to ensure they're equipped with the skills and motivation needed to excel.
- Monitor and track team performance, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments to ensure seamless communication and effective issue resolution.
Requirements:
- Proven leadership experience in customer service management.
- Strong communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience with team development and coaching.
- Strong problem-solving and conflict resolution skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us:
Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland.
We're committed to delivering exceptional customer service and building strong relationships with our customers and partners.
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