Customer Service Director
3 weeks ago
Customer Service Manager
About the Role
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Alliance Automotive Group. As a key member of our leadership team, you will be responsible for leading and developing a team of customer service advisors to deliver exceptional service to our customers.
Key Responsibilities
- Lead and motivate a team of customer service advisors to consistently deliver high-quality service and meet company objectives.
- Develop and implement effective training programs to ensure team members have the skills and knowledge to excel in their roles.
- Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement changes to enhance service quality.
- Collaborate with other departments to ensure seamless communication and effective issue resolution.
- Stay up-to-date with industry trends and best practices to continuously improve service delivery and customer satisfaction.
What We Offer
We offer a competitive salary, 28 days annual leave, and a range of benefits including 20% staff discount, free onsite parking, and a company pension scheme. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.
About Us
Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK and Ireland. We are part of Genuine Parts Company (GPC), the number one parts distribution business in North America, and are committed to delivering exceptional service and value to our customers.
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