Customer Service Director

4 weeks ago

Exeter, Devon, United Kingdom Exeter City Council Full time
Job Title: Customer Support Director

Job Summary:

We are seeking an experienced and skilled Customer Support Director to join our team at Exeter City Council. As a key member of our Operational Management Board, you will play a crucial role in delivering our corporate ambitions and priorities by providing strategic and operational support to our Customers & Communities service.

Main Responsibilities:

  • Work in partnership with stakeholders to drive the delivery of our services and ensure excellent customer experience.
  • Provide inspirational leadership and management to our workforce, creating a professional and supportive environment that champions equality, diversity, and inclusion.
  • Be a proactive member of our operational management team, ensuring a collaborative approach to leadership at operational level.
  • Lead the development and implementation of data-driven strategies to improve service delivery and customer satisfaction.
  • Work with local political leadership to ensure that elected members' will is expressed and understood by Council officers.
  • Develop an organisational culture that is open to innovation, continuous improvement, and the development of new models of service delivery.

Key Skills and Qualifications:

  • Proven experience in customer service management and leadership.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work collaboratively as part of a team and lead cross-functional projects.
  • Knowledge of customer service principles and practices, with a focus on delivering excellent customer experience.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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