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Customer Service Manager

1 month ago

Exeter, Devon, United Kingdom Caffè Nero Full time

Customer Service Manager at Caffè Nero

At Caffè Nero, we pride ourselves on delivering exceptional customer experiences. If you're passionate about providing top-notch service and growing your team, this could be the perfect role for you.

As a Customer Service Manager, you'll support the store's operations, ensuring great customer satisfaction and high standards of coffee and food.

What you can expect:

  • Comprehensive training – no experience required
  • The opportunity to develop your career and grow personally and professionally
  • Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift
  • 50% off all handmade drinks and 40% off everything else when you're off shift
  • A Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new team members
  • Length of service recognition
  • Access to our benefits platform, with hundreds of discounts, rewards, and offers
  • Via our incentive 'Nero 90', our Customer Service Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score

To be successful, you will:

  • Have experience as a Supervisor or Team Lead in a busy, customer-facing environment
  • Be people-focused – really caring about the welfare and development of your team
  • Love the challenge of meeting business targets
  • Strive for excellence, always
  • Be passionate about the Caffè Nero brand

Why choose us?

When you join us, you're part of a group of caring, supportive, and friendly people – whether that's your team, our regular customers, or your community. You'll be part of building something special and have loads of fun along the way – whether that's at one of our regular CN Club parties, our Barista of the Year Competition, or grabbing you and your team an award at our End of Year celebration.

The starter rate for Customer Service Managers in this location is £11.72 per hour, increasing to £11.89 with service.

If you have a great attitude, bags of energy, and love interacting with customers, we'd love to hear from you.

At Caffè Nero, you really can be you, with us.