Customer Service Representative

2 weeks ago


Exeter, Devon, United Kingdom HipHopTune Media Full time

We're seeking a talented Customer Service Representative to join our team at HipHopTune Media.

The ideal candidate will possess strong communication and organizational skills, with a passion for delivering exceptional customer experiences.

About the Role

This full-time role involves working variable shift patterns, including remote shifts from home, and from our Exeter-based office. You'll be responsible for managing customer interactions via phone, email, and live chat, ensuring a smooth and stress-free journey for our customers.

Main Duties
  • Customer Interaction Management: Dealing with customer inquiries, resolving issues, and providing solutions to meet their needs.
  • Installation Management: Coordinating and managing installation requests, ensuring timely and effective delivery.
  • Proactive Customer Experience: Anticipating and addressing customer concerns, ensuring they have realistic time frames and managed expectations.

Experience working in a customer care team, particularly in a telecoms environment, is a plus. If you share our passion for delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.



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