Housing Repairs Scheduling Manager

5 days ago


Hampshire, United Kingdom VIVID Housing Full time

About the Role

VIVID Housing is seeking an exceptional Housing Repairs Scheduling and Administration Manager to join our dynamic team. This is a full-time, permanent role working 37 hours per week, based in Basingstoke with some travel to Portsmouth.

Key Responsibilities

  • Oversee the end-to-end planning and coordination of all repair and maintenance activities, ensuring timely and cost-effective service delivery.
  • Develop and manage repair schedules, ensuring work is prioritised and completed within target timescales and health and safety guidelines.
  • Lead a strong team of planners and administrators, fostering a collaborative and high-performing environment.
  • Ensure seamless communication between contractors, customers, and internal teams, promoting transparency and customer satisfaction.
  • Implement efficient administrative processes and reporting mechanisms to track repairs, analyse performance, and provide insights to senior management.
  • Proactively address any issues or delays, finding practical solutions to ensure minimal disruption to services.

Qualifications and Experience

  • Proven leadership experience in repair planning and administration within the housing sector.
  • Strong leadership and management skills, with a track record of leading successful teams.
  • Excellent organisational and communication skills, with the ability to manage multiple priorities and deadlines.
  • Ability to work collaboratively with various stakeholders, including contractors, customers, and internal teams.
  • Sound knowledge of property repairs, maintenance processes, and regulatory requirements.
  • A high level of proficiency in relevant IT systems (Dynamic Resource Scheduling) and data analysis to monitor and report on performance.

About VIVID Housing

VIVID is a vibrant, friendly, inclusive culture that supports, develops and attracts the best people. We offer a range of benefits, including 26 days holiday (plus bank holidays), private medical insurance, a generous contributory pension, and access to counselling, legal and financial information.

What We Offer

  • 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
  • Private Medical Insurance
  • A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
  • Private medical insurance
  • Health care cash plan called Medicash
  • Enhanced pay for maternity, paternity, adoption and shared parental leave
  • Access to counselling, legal and financial information
  • Electric car scheme
  • Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes


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