Housing Repairs Scheduling Manager
10 hours ago
About the Role
VIVID Housing is seeking an exceptional Housing Repairs Scheduling and Administration Manager to join our dynamic team. This is a full-time, permanent role working 37 hours per week, based in Basingstoke with some travel to Portsmouth.
Key Responsibilities
- Oversee the end-to-end planning and coordination of all repair and maintenance activities, ensuring timely and cost-effective service delivery.
- Develop and manage repair schedules, ensuring work is prioritised and completed within target timescales and health and safety guidelines.
- Lead a strong team of planners and administrators, fostering a collaborative and high-performing environment.
- Ensure seamless communication between contractors, customers, and internal teams, promoting transparency and customer satisfaction.
- Implement efficient administrative processes and reporting mechanisms to track repairs, analyse performance, and provide insights to senior management.
- Proactively address any issues or delays, finding practical solutions to ensure minimal disruption to services.
Qualifications and Experience
- Proven leadership experience in repair planning and administration within the housing sector.
- Strong leadership and management skills, with a track record of leading successful teams.
- Excellent organisational and communication skills, with the ability to manage multiple priorities and deadlines.
- Ability to work collaboratively with various stakeholders, including contractors, customers, and internal teams.
- Sound knowledge of property repairs, maintenance processes, and regulatory requirements.
- A high level of proficiency in relevant IT systems (Dynamic Resource Scheduling) and data analysis to monitor and report on performance.
About VIVID Housing
VIVID is a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people. We offer a range of benefits, including 26 days holiday, private medical insurance, a generous contributory pension, and access to counselling, legal, and financial information.
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