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Technical Support Specialist
3 months ago
At Paxton, we pride ourselves on being at the forefront of innovation, leveraging cutting-edge technology to deliver superior solutions for our clients. With nearly four decades of experience, our global team of over 400 professionals is dedicated to excellence.
We foster a dynamic workplace culture that emphasizes employee well-being and development. Our commitment to career advancement, training opportunities, and recognizing individual contributions makes Paxton an exceptional place to grow your career.
What benefits do we offer?
- A vibrant social calendar featuring activities such as wine tastings, cooking classes, yoga sessions, and staff celebrations.
- Access to loans for technology, bicycles, travel, or season tickets.
- Optional private medical insurance and a healthcare cash-back scheme.
- Discounted fitness memberships available at up to 75% off.
- Generous holiday allowance of 25 days plus public holidays, with the option to buy or sell up to 5 additional days each year.
- Awarded as one of the Best Companies to Work for in the UK by Best Companies™.
Role Overview
As a member of our customer support team, you will serve as the initial point of contact, providing expert advice and technical assistance to our clientele. Our dedicated product support specialists are adept at troubleshooting and are intimately familiar with our offerings from day one.
- Providing precise technical support for products to installers or customers through various communication channels including phone, email, or webchat.
- Managing sales inquiries and processing returns efficiently.
- Diagnosing and resolving installation challenges promptly.
- Collaborating with other departments to test and evaluate new products or features.
Candidate Profile
- A genuine passion for delivering exceptional customer service and a desire to understand a diverse range of products.
- The ability to leverage your strengths while gaining knowledge about our products and technology to effectively engage with customers.
We value attitude over experience. If you are enthusiastic about this opportunity but do not meet every requirement, we encourage you to consider applying. We are eager to collaborate and hear your insights, and most importantly, we want you to enjoy your journey with us.
