Distribution Operations Specialist

7 days ago

London, Greater London, United Kingdom Imperial London Hotels Full time £32,000
About the Role

We are seeking a highly skilled and motivated Assistant Distribution Manager to join our team at Imperial London Hotels. As a key member of our distribution function, you will play a critical role in supporting the growth and establishment of our distribution capabilities.

Key Responsibilities
  • Monitor and review systems and connectivity for all ILH properties to ensure seamless distribution of room rates and availability.
  • Onboard new partners and suppliers, ensuring a smooth integration process.
  • Troubleshoot system and rate failures, providing timely resolutions to minimize disruptions.
  • Assist properties with rate and room type queries, providing expert guidance and support.
  • Identify rate parity issues and collaborate with suppliers to resolve discrepancies.
  • Manage a small team, developing their skills and ensuring high-quality work is completed in a timely manner.
  • Stay up-to-date with system changes and scheduled downtimes, communicating effectively with affected departments.
  • Perform general ad-hoc tasks to support the smooth delivery of rooms, rates, and bookings across all interfaces.
  • Deputize for the Distribution Manager in their absence.
Requirements
  • Minimum 2 years of experience in a tech-driven role, preferably in hotel or supplier distribution.
  • Excellent attention to detail and analytical skills.
  • Solutions-based mindset and strong problem-solving abilities.
  • Effective communication and interpersonal skills.
Desirable Attributes
  • Previous experience in hotel or supplier distribution, preferably in the last 3 years.
  • Degree or equivalent in an IT or systems discipline.
  • Familiarity with PMS, CRS, channel manager, and associated systems, ideally in an Amadeus environment.
What We Offer
  • Holidays 28 (including bank holidays) pro-rata, increasing with length of service up to 33 days.
  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Workplace pension scheme.
  • £300 Refer a Friend Scheme.
  • Employee recognition and awards.
  • Social events.
  • Interest-free Season Ticket Loan/Travelcard Loan.
  • 50% discount to friends and family in our hotels on hotel rooms and 20% discount in our restaurants (subject to availability).
  • Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets.
  • Shopping discounts across several high-street brands and online retailers.
  • Mental health first aiders support and well-being.
  • Employee Assistance Programme - Supported by Hospitality Action.
Career and Development Benefits
  • Training and development through our Imperial London Hotels Academy.
  • Access to fully funded apprenticeships (subject to eligibility).
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility).
  • Access to Supported Study Scheme (subject to eligibility).
  • Annual Free English Course accredited by UCL Centre for Languages & International Education.
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service.
Extended Benefits
  • Technology Scheme (subject to eligibility).
  • Cycle to Work Scheme (subject to eligibility).
  • Workplace Nursery Scheme (subject to eligibility).
  • Electrical Car Scheme for senior management positions only (subject to eligibility).

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