Patient Contact Centre Specialist
2 weeks ago
About the Role
We are seeking a dedicated and experienced Patient Contact Centre Specialist to join our dynamic team at Maidstone and Tunbridge Wells NHS Trust. In this role, you will be the first point of contact for patients, providing exceptional customer service and support over the phone.
Key Responsibilities
- Provide prompt and professional telephone support to patients, addressing their inquiries and resolving issues efficiently.
- Manage incoming calls, accurately logging details and directing them to the appropriate department or healthcare professional.
- Schedule and manage outpatient appointments, ensuring accurate record-keeping and timely communication with patients.
- Collaborate effectively with clinical teams to ensure seamless patient care and a positive experience.
- Maintain a comprehensive understanding of Trust policies and procedures, adhering to best practices in patient communication.
About You
The ideal candidate will possess excellent communication and interpersonal skills, with a proven ability to handle high call volumes in a fast-paced environment. A strong commitment to patient satisfaction and a genuine desire to make a difference in people's lives are essential qualities.
Benefits of Working at Maidstone and Tunbridge Wells NHS Trust
We offer a supportive and rewarding work environment, with opportunities for professional development and growth. As part of our team, you will contribute to providing high-quality healthcare services to our diverse patient population.
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