Customer Support Operative
3 weeks ago
We are excited to present an excellent opportunity for a Customer Support Operative to become a vital part of our dynamic roadside assistance team at Zenith.
This team is tasked with managing all incoming communications related to vehicle breakdowns, issues, and repairs within our commercial fleet. It is essential to escalate these matters to the appropriate contacts within specified timeframes to ensure our clients are back on the road promptly.
As a rapidly expanding department, we offer an ideal setting for individuals with prior experience in customer relations and the ability to handle multiple inquiries efficiently.
Our roadside assistance team frequently addresses high volumes of urgent requests requiring immediate attention, making a strong aptitude for problem-solving and a proven capacity to operate in a structured and fast-paced environment crucial.
Key Responsibilities include:
- Managing incoming communications and directing them appropriately
- Accurately documenting clear and concise information
- Recording and reporting essential details in our database
- Collaborating closely with various departments to ensure effective communication of all relevant inquiries
- Ensuring resolution of all queries by coordinating with Key Account Managers and the Operations Manager
Benefits include:
- Competitive salary of £24,211
- Annual bonus of £1,400
- Flexible working arrangements
- Private healthcare coverage
- 6.25% contributory pension plan
- 24 days of annual leave with the option to buy/sell 5 days
- Special leave on your birthday
- Discounted gym memberships
- Company technology scheme
- Cycle-to-work program
- Employee referral program
At Zenith, we are committed to fostering diversity and believe it is essential to our success as an organization. We take pride in being an equal opportunity employer, dedicated to recruiting, developing, and retaining talented individuals from a wide range of backgrounds, perspectives, and skills.
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