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Customer Support Specialist

3 months ago

Leeds, Leeds, United Kingdom Zenith Full time
Customer Support Specialist

We are pleased to announce a fantastic opportunity for a Customer Support Specialist to become a vital part of our energetic commercial roadside assistance division at Zenith. This team is responsible for managing incoming inquiries related to vehicle breakdowns, malfunctions, and maintenance within our commercial fleet, ensuring prompt escalation to the relevant personnel for quick resolution.

This division operates in a fast-paced environment with a high volume of requests that demand immediate attention, making effective problem-solving abilities and a systematic approach crucial.

Key Responsibilities:

  • Handling and routing incoming inquiries
  • Documenting clear and precise information
  • Updating and maintaining records in the database
  • Cooperating with various departments across the organization
  • Addressing all inquiries with regular updates

Employee Benefits:

  • Attractive salary package up to £20,500
  • Annual performance bonus of £1400
  • Flexible working arrangements
  • Comprehensive private health insurance
  • Pension scheme contributions
  • Generous vacation policy
  • Additional benefits such as gym memberships and technology schemes

At Zenith, we value diversity and believe it enhances our team. We are dedicated to fostering an inclusive workplace that appreciates the unique backgrounds and skills of every individual.