Homelessness Triage Specialist
1 month ago
We are seeking a skilled and compassionate Homelessness Triage Specialist to join our team at Adecco UK Limited.
About the Role:This is a temporary role, initially for 3 months with the possibility of extension. As a Homelessness Triage Specialist, you will be responsible for providing an effective triage and duty service, conducting pre-assessments, and filtering services to provide advice and assistance to individuals in housing need or threatened with homelessness.
Key Responsibilities:- Interview and assess homeless individuals on the day, making preliminary investigations and providing comprehensive advice on available options.
- Conduct initial assessments to determine eligibility and homelessness, making initial enquiries into reasons to believe clients are eligible and homeless.
- Filter and contact online housing options, providing advice and assistance to prevent homelessness.
- Capture and process data on the Council's housing system, ensuring accurate and comprehensive case notes and records.
- Ensure documents are scanned and labelled correctly and added to customer records.
- Working knowledge of the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996 (as amended).
- Knowledge of security of tenure, welfare benefits, and advice services, including Domestic Abuse services.
- Experience of dealing with customers in person, telephone, and email, with a working knowledge of housing advice and homelessness.
- Ability to work independently, manage a workload, and prioritize urgent cases.
- Good communication skills, both written and orally, with experience of using IT applications.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
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