Homelessness Triage Specialist

4 weeks ago


London, Greater London, United Kingdom Adecco Full time

Job Summary:
As a Homelessness Triage Specialist at Adecco, you will play a vital role in providing an effective triage and duty service to individuals in housing need or threatened with homelessness. This is a temporary role with a likely extension, offering a competitive hourly rate and paid annual leave entitlement.

Key Responsibilities:
• Provide comprehensive advice on a full range of options to solve housing problems, including tenancy rights, housing, and welfare benefits.
• Conduct initial assessments to determine eligibility and homelessness, making initial enquiries into the reason to believe the client is eligible and homeless.
• Filter and contact online housing options forms, providing advice and assistance to prevent homelessness occurring.
• Capture and process data on the Council's housing system (NEC) to accurately reflect the application process and stage of application.

Requirements:
• Working knowledge of the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996 (as amended).
• Experience of dealing with customers in person, via telephone, and email.
• Ability to work independently and manage a workload, prioritising urgent cases.

About Adecco:
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.



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