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Homelessness Triage Specialist
1 month ago
**Job Summary**
We are seeking a highly skilled Homelessness Triage Specialist to join our team at Adecco UK Limited. As a key member of our Homelessness Prevention and Solutions Service, you will play a vital role in providing effective triage and duty services to individuals in housing need or threatened with homelessness.
**Key Responsibilities**
* Conduct thorough assessments of homeless individuals to determine eligibility and homelessness status
* Provide comprehensive advice on a range of options to solve housing problems, including tenancy rights, housing, and welfare benefits
* Filter and contact online housing options, making preliminary enquiries to prevent homelessness
* Capture and process data on the Council's housing system to accurately reflect the application process
* Ensure accurate and comprehensive case notes and records are kept of contact and advice given
**Requirements**
* Working knowledge of the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996 (as amended)
* Knowledge of security of tenure and welfare benefits
* Experience of dealing with customers in person, telephone, and email
* Ability to work independently and manage a workload, prioritizing urgent cases
* Good communication skills, both written and orally
**What We Offer**
* Competitive hourly rate
* Paid Annual Leave entitlement with Adecco (PAYE route ONLY)
* IT Equipment Provided
* Hybrid Working - 3 days in office (SW18), 2 days at home, with flexibility expected depending on service need
**Equal Opportunities Employer**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer and welcome applications from all qualified candidates.