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Homelessness Prevention Officer

2 months ago

London, Greater London, United Kingdom Adecco Full time
Job Title: Co-Pilot - Homelessness Triage

Adecco is seeking a skilled Co-Pilot - Homelessness Triage to join our team in a temporary role with the potential for extension. As a Co-Pilot - Homelessness Triage, you will play a crucial role in providing an effective triage and duty service to individuals in housing need or threatened with homelessness.

Key Responsibilities:
  1. Conduct initial assessments to determine eligibility and homelessness, making initial enquiries into reason to believe clients are eligible and homeless.
  2. Filter and contact online housing options forms, providing advice and assistance to prevent homelessness occurring.
  3. Check Section 21 validity and refer to Safer Renting regarding illegal evictions.
  4. Respond to 'Duty to Refer' and make initial enquiries and first contact.
  5. Capture and process data on the Council's housing system (NEC) to accurately reflect the application process and stage of application.
  6. Ensure accurate and comprehensive case notes and records are kept of contact and advice given.
  7. Ensure documents are scanned and labelled correctly and added to the customer's records.
  8. Book appointments for clients to be interviewed by a case officer if homelessness cannot be prevented or the client is homeless.
Requirements:
  1. Working knowledge of the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996 (as amended).
  2. Knowledge of security of tenure.
  3. Knowledge of welfare benefits and advice services, including Domestic Abuse services.
What We Offer:
  • Paid Annual Leave entitlement with Adecco (PAYE route ONLY).
  • IT Equipment Provided.
  • Hybrid Working - 3 days in office (SW18), 2 days at home, with flexibility expected depending on service need.

This is a temporary role with the potential for extension. If you have experience of triaging homelessness applications and a working knowledge of homelessness prevention, we encourage you to apply.