Homelessness Specialist

4 weeks ago

London, Greater London, United Kingdom Crisis Full time
About the Role

Crisis Skylight Brent is seeking a highly skilled and compassionate Engagement and Assessment Worker to join our team. As a key member of our Engagement and Assessment Team, you will play a vital role in providing a high-quality, non-judgmental, and safe service to individuals who approach our Skylight Centre.

You will be the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. Your primary responsibilities will include providing information about Crisis' services, delivering a high-quality triage and assessment service, and offering Information, Advice, and Guidance (IAG) on local homelessness and other related services.

Key Responsibilities:

  • Providing a high-quality triage and assessment service to individuals experiencing homelessness
  • Offering Information, Advice, and Guidance (IAG) on local homelessness and other related services
  • Managing a small caseload of clients, providing ongoing support and guidance as needed
  • Collaborating with external partners and Crisis Skylight Brent's Coaching and Learning Teams to ensure seamless service delivery
  • Attending case management meetings, reflective practice, and team meetings to ensure effective communication and coordination

About You

To be successful in this role, you will possess a strong understanding of homelessness, housing, and welfare legislation, as well as excellent customer service skills. You will also have experience working with homeless or vulnerable groups, assessing presenting needs, and working in a Psychologically Informed Environment.

Requirements:

  • Experience working with homeless or vulnerable groups
  • Strong understanding of homelessness, housing, and welfare legislation
  • Excellent customer service skills
  • Ability to work in a team environment and communicate effectively with colleagues and external partners
  • Strong interpersonal skills, including effective written and verbal communication skills

What We Offer

Crisis is committed to providing a supportive and inclusive work environment that values diversity and promotes equality. As an employee, you will have access to a range of benefits, including a competitive salary, pension scheme, and flexible working arrangements. You will also have the opportunity to develop your skills and experience through ongoing training and professional development.

How to Apply

If you are passionate about working with individuals experiencing homelessness and possess the skills and experience required for this role, please click on the 'Apply for Job' button below to submit your application. We look forward to hearing from you.

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