Commercial Operations Manager

2 days ago

Rainham, Greater London, United Kingdom Tersus Consultancy Full time
About the Role

Tersus Consultancy is seeking an experienced Commercial Operations Manager to oversee the commercial operations of our Rainham operation.

As a leading consultancy firm in risk and compliance, Tersus Consultancy is dedicated to delivering outstanding services to our clients while fostering a collaborative and innovative work environment.

The successful candidate will be responsible for managing contracts, mobilizing new contracts and clients, supporting regional managers, and ensuring labour costs are within budget.

Key Responsibilities
  • Contract Management: Manage contracts per client specifications and Tersus standards, ensuring optimal service delivery.
  • New Business Development: Mobilize new contracts and clients, identifying new business opportunities and representing Tersus at events.
  • Team Management: Support regional managers in team and resource management, providing inspirational leadership and team motivation.
  • Financial Management: Ensure labour costs are within budget, overseeing BAU tasks including staffing, payroll, invoicing, and appraisals.
  • Quality Assurance: Collaborate with the Quality Manager to maintain UKAS accreditation standards.
  • Client Satisfaction: Ensure client satisfaction and KPI achievement, liaising with other regions to ensure successful contract servicing.
  • Complaint Investigation: Assist in complaint investigations, providing necessary information to management.
  • Leadership: Provide inspirational leadership and team motivation, delegating duties appropriately and identifying succession planning opportunities.
  • Business Development: Identify new business opportunities, representing Tersus at events and working proactively with internal teams.
Requirements
  • Experience: At least 5 years of experience in a commercial operations or business development role.
  • Skills: Excellent leadership, negotiation, and communication skills, with a strong understanding of budgets and financial controls.
  • Education: Relevant qualifications in business, management, or a related field.
Benefits
  • Competitive Salary: Up to £45,000 per annum, with a company car or allowance.
  • Benefits Package: Enhanced sickness, bereavement, maternity, and paternity pay, as well as a pension salary sacrifice scheme.
  • Professional Development: Opportunities for career advancement and professional development, including training and mentorship.
  • Work-Life Balance: A flexible working arrangement, with some days working from home and some on-site.

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