Service Desk Operations Specialist

6 days ago

London, Greater London, United Kingdom Ryder Reid Legal Full time

Job Summary

Ryder Reid Legal is seeking an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their office. The successful candidate will be responsible for providing premium support with application-related issues and requests.

Key Responsibilities

  • Fielding service desk calls, and either solving problems upon first contact or referring advanced problems and requests to the appropriate team member.
  • Tracking customer calls and recording detailed and accurate information.
  • Monitoring tickets entered into the service desk issue tracking system.
  • Completing customer requests in a timely and highly customer-service-oriented manner.
  • Working to develop and maintain knowledge in existing and new technologies to provide the most effective support to customers.
  • Following our clients' established policies and procedures in delivering service to the customers.
  • Handling other tasks and projects as required to support the overall service desk operations.

Requirements

  • A minimum of three years' experience working in legal IT or professional services.
  • Ability to work well as part of a team and in high-pressure situations.

About Ryder Reid Legal

Ryder Reid Legal is a recruitment specialist, connecting legal talent with leading law firms in London and internationally. We pride ourselves on delivering exceptional service and expertise to our clients and candidates.

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