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Service Desk Specialist

2 months ago

London, Greater London, United Kingdom Ventula Consulting Full time

Job Opportunity

Service Desk Specialist - Advertising

Ventula Consulting is seeking a skilled Service Desk Specialist to join our team in providing exceptional customer service and technical support to our clients in the advertising industry.

Key Responsibilities:

  • Manage end-user requests and resolve service incidents in a timely and efficient manner
  • Provide Level 1 and Level 2 support, including hands-on and remote fixes where necessary
  • Collaborate with internal teams to ensure seamless service delivery
  • Develop and maintain knowledge of desktop operating systems and ITIL best practices

Requirements:

  • Proven experience in Service Desk support roles
  • Excellent customer service skills and ability to work in a fast-paced environment
  • Formal qualifications in IT, such as a Computer Science degree or CompTIA A+
  • ITIL knowledge and experience with desktop operating systems

What We Offer:

  • A competitive rate of £200 per day
  • A 3-month initial contract with opportunities for extension
  • A dynamic and supportive work environment