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Service Desk Specialist
2 months ago
Job Title: Service Desk Specialist
Job Type: Contract
Location: Central London
Job Description:
Our client, a leading advertising agency, is seeking a skilled Service Desk Specialist to join their IT department. As a Service Desk Specialist, you will be responsible for providing Level 1 and Level 2 support to end-users, resolving service incidents, and providing hands-on and remote fixes where necessary.
Key Responsibilities:
- Manage end-user requests and service incidents
- Provide Level 1 and Level 2 support
- Provide hands-on and remote fixes
- Collaborate with the IT team to resolve complex issues
Requirements:
- Proven experience in Service Desk support roles
- Fantastic customer service skills
- Formal qualifications in IT, such as a Computer Science degree or CompTIA A+
- ITIL knowledge
- Experience with desktop operating systems
What We Offer:
- A competitive daily rate of £200
- A 3-month contract with the possibility of extension
- The opportunity to work with a leading advertising agency