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Service Desk Specialist

2 months ago


London, Greater London, United Kingdom Ventula Consulting Full time

Job Title: Service Desk Specialist

Job Type: Contract

Location: Central London

Job Description:

Our client, a leading advertising agency, is seeking a skilled Service Desk Specialist to join their IT department. As a Service Desk Specialist, you will be responsible for providing Level 1 and Level 2 support to end-users, resolving service incidents, and providing hands-on and remote fixes where necessary.

Key Responsibilities:

  • Manage end-user requests and service incidents
  • Provide Level 1 and Level 2 support
  • Provide hands-on and remote fixes
  • Collaborate with the IT team to resolve complex issues

Requirements:

  • Proven experience in Service Desk support roles
  • Fantastic customer service skills
  • Formal qualifications in IT, such as a Computer Science degree or CompTIA A+
  • ITIL knowledge
  • Experience with desktop operating systems

What We Offer:

  • A competitive daily rate of £200
  • A 3-month contract with the possibility of extension
  • The opportunity to work with a leading advertising agency