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Service Desk Operations Specialist
2 months ago
Job Summary
Ryder Reid Legal is seeking an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their office. The Service Desk Analyst will be responsible for providing premium support with application-related issues and requests.
Key Responsibilities
- Fielding service desk calls, and either solving problems upon first contact or referring advanced problems and requests to the appropriate team member.
- Tracking customer calls and recording detailed and accurate information.
- Monitoring tickets entered into the service desk issue tracking system.
- Completing customer requests in a timely and highly customer-service-oriented manner.
- Working to develop and maintain knowledge in existing and new technologies to provide the most effective support to customers.
- Following our clients' established policies and procedures in delivering service to the customers.
- Handling other tasks and projects as required to support the overall service desk operations.
Requirements
The ideal candidate must be able to work well as part of a team and also work well in high-pressure situations. A minimum of three years' experience working in legal IT or professional services is required.
