Service Desk Specialist

4 weeks ago


London, Greater London, United Kingdom TN United Kingdom Full time
Joining an international law firm, with a collaborative, forward thinking environment, your role as IT Service Desk Specialist will be to take ownership of escalated tickets from the analysts, ensuring all incidents and requests are responded to within a set service level agreement

Service Desk Specialist Salary:

up to £45,000 Location:

Central London Employment Type:
Full-

Time Work Pattern:
On site Experience of working on a busy and demanding Service Desk supporting a large international customer base within a legal practice or professional business is highly desirable

Key Responsibilities:
Provide 2nd line support, escalating problems to the senior team members, Technical Operations and third party suppliers as necessary Ensure that not only your individual ticket queue is updated and maintained, but also proactively review open tickets for other team members to guarantee a timely response Provide face-to-face support around the Firm with a professional approach and demeanour to assist with meetings and presentations for customers' and their clients Deployment and support of smart phones as well as Exchanging/moving and rebuilding of PC's and laptops Ideally you'll have: Experience of providing 2nd line support on a busy and demanding Service Desk supporting a large international customer base within a Legal Practice Knowledge of ITIL processes with ideally a foundation qualification Sound knowledge of supporting Microsoft Office applications, particularly Outlook and Word Experience of supporting and troubleshooting mobile devices with an understanding of SCCM and Intune

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