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Client Success Strategist

3 months ago

London, Greater London, United Kingdom Energy Exemplar Full time
Position Overview

The Customer Success Manager will play a crucial role within the EMEA Sales and Customer Success division, dedicated to enhancing customer loyalty and driving revenue expansion. This individual will cultivate strong connections with TSO users, propose strategies to optimize software utilization, and provide ongoing support to clients throughout their experience with our offerings.

Primary Duties
  • Develop and sustain relationships with current clients
  • Regularly evaluate and confirm customer requirements
  • Meet targets for customer testimonials and in-person engagements
  • Deliver exceptional customer support and maintain regular contact
  • Identify opportunities for upselling and advocate for product training
  • Relay market insights and customer needs to the product development team
  • Manage the PLEXOS user database and oversee license renewals
  • Keep abreast of developments in the power market
Qualifications
  • Exceptional interpersonal abilities
  • Skilled in productivity and presentation software
  • Outstanding verbal and written communication skills
  • Capability to juggle multiple tasks and prioritize effectively
  • Self-motivated with a commitment to excellence
  • Advanced proficiency in Microsoft applications
  • Background in account management with familiarity in the energy sector
  • Degree in Marketing or a related discipline
  • Preferred experience with power systems software