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Client Success Strategist

1 month ago

London, Greater London, United Kingdom Yapily Full time

We are in search of a committed Client Success Strategist to become a vital member of our innovative team. The successful candidate will play a crucial role in nurturing robust relationships with our current clientele while exploring avenues for new business growth. As an essential contributor to our achievements, you will enhance revenue, influence product development, and guarantee client satisfaction throughout their journey.

About Us:

Yapily stands at the forefront of open banking infrastructure, transforming the financial landscape by facilitating access to data and payment solutions on a worldwide scale. Our mission is to foster an open economy that serves the interests of all by challenging conventional banking paradigms.

Our Culture:

At Yapily, we take pride in cultivating a culture characterized by innovation, curiosity, and diligence. Our team comprises forward-thinking individuals who are enthusiastic about shaping the future of finance.

Key Responsibilities:

  • Develop and maintain relationships with existing clients, including senior executives
  • Establish and meet success metrics in collaboration with clients
  • Design and implement Success Plans to enhance product utilization and client value
  • Identify potential business opportunities within existing accounts
  • Work closely with clients to tailor product offerings to their requirements
  • Project and drive revenue expansion
  • Analyze customer behavior trends and provide actionable insights to the team

Qualifications:

  • Proven experience in account management within the SaaS financial technology sector
  • Demonstrated history of surpassing targets in a comparable position
  • Familiarity with Open Banking and API technologies
  • Strong analytical and sales capabilities
  • Proactive in recognizing business opportunities
  • Ability to effectively represent the organization to all stakeholders

Interview Process:

Our comprehensive interview process includes phone and video discussions, along with a Strengths & Values conversation to ensure alignment with our culture. We prioritize work-life balance, offer competitive benefits, and provide avenues for professional growth and development.

Benefits:

  • 25 days of vacation plus public holidays
  • Flexible working arrangements
  • Enhanced parental leave policies
  • Comprehensive health insurance
  • Mental health support services
  • Retirement and income protection plans
  • Learning and development budget
  • Employee referral incentives
  • Team-building activities and social gatherings