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Slot Utilisation Coordinator

2 months ago

Derby, Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time
About the Role

We are seeking a highly organised and flexible individual to join our Dermatology Department as a Slot Utilisation Administrator. This role plays a crucial part in ensuring the efficient use of resources within our department, allowing us to provide timely care to our patients.

Key Responsibilities
  • Contact patients ahead of their clinic appointments to ensure they are aware of their scheduled time.
  • Deal with patient queries and concerns in a professional and empathetic manner.
  • Plan and coordinate patient appointments to maximise resource utilisation.
  • Support with general administrative duties within the Dermatology department.
Requirements
  • Previous customer care experience.
  • Good standard of English GCSE or equivalent.
  • Understanding of the 18-week RTT process.
  • Able to prioritise own workload and work to deadlines.
  • Excellent communication skills.
What We Offer
  • Development opportunities, including professional and leadership development.
  • Ongoing support throughout the recruitment process and beyond.
  • A range of staff benefits, including an employee assistance programme and discounted gym membership.
About Us

As a trusted organisation at the heart of our communities, we strive to provide exceptional care to our patients. Our values of Compassion, Openness, and Excellence guide our work and underpin our commitment to delivering the best possible care.