Slot Utilisation Coordinator
3 weeks ago
About the Role
The University Hospitals of Derby and Burton NHS Foundation Trust is seeking a highly skilled and enthusiastic Slot Utilisation Administrator to join our Dermatology Department. As a key member of our team, you will play a vital role in ensuring the efficient use of our resources and providing exceptional care to our patients.
Key Responsibilities
- Contact patients ahead of their clinic appointments to ensure they are aware of their scheduled appointments.
- Deal with patient queries and provide timely responses to their concerns.
- Plan ahead to minimize waiting times and maximize the number of patients seen in our busy department.
- Support with general Dermatology admin duties, ensuring patients' needs are met.
Requirements
- Previous customer care experience.
- Good standard of English GCSE or equivalent.
- Understanding of the 18-week RTT process.
- Able to prioritize own workload and work to deadlines.
- Excellent communication skills.
What We Offer
- Development opportunities, including professional and leadership development.
- Ongoing support throughout the recruitment process and beyond.
- A range of staff benefits, including an employee assistance program, discounted gym membership, and onsite fitness classes.
About Us
As a trusted organization at the heart of our communities, we recognize the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best of health for the local population and the communities in which they live.
Our Values
Our fundamental values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust and the associated behaviors are becoming embedded in all aspects of how we work.
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