Retail Customer Engagement Specialist

3 weeks ago


London, Greater London, United Kingdom Nisbets Full time
Position: Retail Sales Advisor

Join a reputable company with a legacy of over 40 years in the industry, recognized as a global leader. We prioritize the career growth of our employees and promote from within; last year, 20% of our positions were filled through internal promotions. If you are interested in a position as a Retail Sales Advisor, we encourage you to explore this opportunity.

Key Responsibilities:

  • As a Retail Sales Advisor, your primary focus will be on delivering exceptional customer service, ensuring a welcoming atmosphere for all visitors.
  • You will play a crucial role in achieving store sales targets and key performance indicators, including Revenue, Margin, Conversion, Footfall, Quotes, and Average Transaction Value, to enhance store profitability.
  • Utilize your local knowledge to contribute to the store outreach strategy, which may involve outbound sales calls, customer visits, and participation in in-store events.
  • Engage in general store operations, including restocking shelves and managing deliveries.
  • Provide support and guidance to customers regarding their purchasing decisions.
  • Foster relationships within the local community to promote awareness of the store and its extensive product range.
  • Reach out to previous customers to inform them about special promotions and new product offerings.
  • Prepare quotes for larger and more complex orders, ensuring they are tracked to completion.

What to Expect as a Retail Sales Advisor:

  • Competitive salary starting at £26,000.
  • Performance-based bonuses paid quarterly, contributing to your annual earnings.
  • 20 days of annual leave, with the potential for additional time off or cash bonuses based on attendance.
  • Special Christmas bonus.
  • Ongoing training and support available both in-store and through our online learning platform.
  • Excellent opportunities for career advancement within retail or across the broader organization.
  • Access to numerous discounts at various high street retailers.
  • Staff discounts applicable to all products, with up to 60% off our own brand items.
  • Employee Assistance Program offering 24-hour counseling services.


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